Front Office Department of Hotel Restaurant|Hotel Front Office

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It is the centre of all activities. Important functions of receiving the guests, making room reservations, handling correspondence and preparing bills and keeping accounts of the guest services are handled at the front office. The department is headed by Front office manager or Executive House-keeper who supervises and co-ordinates the work. It is the centre of all activities. Important functions of receiving the guests, making room reservations, handling correspondence and preparing bills and keeping accounts of the guest services are handled at the front office. The department is headed by Front office manager or Executive House-keeper who supervises and co-ordinates the work. Front office department is face of the hotel.

The first people to welcome guests in a hotel are the personnel in the front office. The front office manager supervises the work of the receptionists, information clerk, reservation clerk and other service personnel like bell captain, bell boy and doorman. The bell boy assists the guests with the baggage to check in to the room. The bell captain supervises the work of bell boys. The information clerk delivers the telephone messages to the guests through the bell captain. Front office managers coordinate reservations and room assignments, as well as train and direct the hotel’s front desk staff.

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