Financial Customer Service Representatives

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Customer Service Representatives Jobs, Financial customer service representatives promote their financial institution's products and services, open and close accounts, keep records of transactions, accept payments, and receive and pay out money, Customer Service Representatives Jobs.

Duties of Financial Customer Service Representatives

For simplicity, financial customer service representatives are called tellers for the remainder of this profile Customer Service Representatives Jobs. Duties vary from one employer to another but, in general, tellers:

• promote the institution's products and services at every possible opportunity

• handle transactions for current accounts (savings accounts, personal chequing accounts)

• sell foreign currency, traveller's cheques, money orders and drafts

• guard against loss (e.g. from fraud or impersonation)

• use machines to count the daily supply of cash.

• process term deposits, retirement savings plan contributions, automated teller transactions, night deposits or mail deposits.

• sell various financial products

• refer customers interested in more complicated or detailed products such as investments and loans to financial service representatives.

• When customers wish to deposit or withdraw money, tellers enter transaction information on computer terminals which automatically confirm transactions and make the necessary entries in the customer's account record Jobs for Customer Service Representatives. They must make sure that cheques are valid and authentic before processing transactions Jobs for Customer Service Representatives.

At the end of each working day, tellers may be required to balance cash holdings to ensure against errors Jobs for Customer Service Representatives. When debits and credits do not balance, they must search through the day's transactions to find their mistakes, Employments for Customer Service Representatives. The minimum education requirement is a high school diploma but employers generally prefer to hire applicants who have some post-secondary education. Related experience in banking, retail sales or positions with a high degree of customer contact is a definite asset Employments for Customer Service Representatives. During the three to six month on-the-job training period, trainees must meet specific standards of performance to become permanent employees, Employments for Customer Service Representatives.

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